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RESERVATIONS may be made by
telephone, in person or by mail without obligation. An
initial non-refundable deposit, £100 per person or 10%
of the total value (whichever is greater) is required
within 4 days to confirm the reservation. For bookings
made over the Internet, full payment is normally
required at time of booking unless specifically stated
in the booking process. |
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RESERVATIONS MADE OVER THE INTERNET
Full payment is normally required at time of booking
unless specifically stated in the booking process. In
the unlikely event of an administrative error resulting
in an incorrect price being displayed, we reserve the
right to correct the price. In these circumstances, you
will not be bound to continue with your purchase, and
will be asked to email us to confirm that you wish to
proceed. No contract will exist between you and
cheapflights2zimbabwe.co.uk for the sale of products by us to
you until your credit/debit card has been charged. This
will be deemed to be our acceptance of your order and to
have been effectively communicated to you. Please note
that the only language in which the contract can be
concluded is English. |
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CLASS
First class services are
designated by the letters P or F and Business/Club Class
by J, C or D. Any other letter usually indicates Economy
Class or Premium Economy travel.
PROVISIONAL FARES Should any fare be designated
provisional against an itinerary line, this means the
airline, tour operator or hotel has yet to confirm the
exact fare to be charged. so subsequently this fare may
be subject to change.
EXCHANGE RATES If all or part of your itinerary
includes prices quoted in a foreign currency the amount
payable is subject to the rate of exchange in force at
the time of final payment. |
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BOOKING CONDITIONS These
conditions apply to all bookings - please take the time
to read and understand them fully. The conditions are
split into 3 parts. ‘Part 1’ applies to all bookings. In
addition to ‘Part 1’, ‘Part 2’ also applies to all
bookings classified as ‘Packages’ by the terms in ‘Your
Holiday Contract’ and ‘Part 3’ applies to bookings
classified as ‘Other Travel Arrangements’. |
PART 1 -
ALL
BOOKINGS
YOUR HOLIDAY CONTRACT Your booking is made with
cheapflights2zimbabwe.co.uk Limited. When booking a holiday you
guarantee that you have the authority to accept and do
accept on behalf of your party the terms of these
booking conditions and the booking conditions of any
contract principal where we are acting as agent. It
should be noted that the conditions vary slightly
dependent on whether you are booking a ‘package’ or
‘other holiday arrangements’. The term ‘package’ is
defined as a pre-arranged combination of at least two
of: (a) transport;
(b) accommodation;
(c) other services
not ancillary to transport or accommodation and forming
a significant part of the package booked together for an
inclusive price and for which full payment is made to
us. All remaining products, including transport and
accommodation booked at separate times or not at an
inclusive price constitute ‘other travel arrangements’,
which we arrange as your booking agent. Please note that
different terms and conditions may apply between you and
any of the airlines, hotels, tour operators involved in
providing your travel arrangements. These terms and
conditions will be provided to you on booking. By making
this booking you agree that we may pass any information
you provide on to the relevant suppliers of your travel
arrangements such as airlines, hotels, transport
companies etc. The information may also be provided to
security or credit checking companies, public
authorities such as customs/immigration if required by
them, or as required by law. Additionally, where your
holiday is outside the European Economic Area (EEA), you
should note that controls on data protection in your
destination may not be as strong as the legal
requirements in this country. A contract will exist as
soon as payment has been accepted and a confirmation
invoice has been issued. These booking conditions form
part of your contract with us. This contract and any
matters arising from it are governed by English Law and
we both agree to submit to the jurisdiction of the
English courts. You may, however, choose the law and
jurisdiction of Scotland or Northern Ireland if you
wish.
DEPOSITS AND BALANCE PAYMENTS When you make a
booking a deposit of £100 per person or 10% of the total
value (whichever greater) is required (plus insurance
premiums if applicable). The exact deposit due will be
confirmed to you at the time of booking and will depend
on the services booked. Please note deposits are
nonrefundable, unless we are unable to confirm your
original booking request and an alternative is not
accepted. For bookings made within 10 weeks of departure
immediate full payment is required. The balance of your
holiday must be paid 10 weeks prior to your departure;
this date will be shown on your confirmation invoice.
Please note we do not send reminders. If the balance is
not paid by this date we reserve the right to cancel
your holiday, retain your deposit, and apply the
cancellation charges set out in the paragraph headed
‘Cancellations by you’. Please note that all airfares
are subject to increase until full payment is received
and tickets issued, it is therefore to your advantage to
finalize payment as soon as you can after booking. If
full payment is accepted at the time of booking, the
deposit will be deemed to have been included. Where
cheapflights2zimbabwe.co.uk is acting as the agent for the Tour
Operator you should refer to the booking conditions
contained in the Tour Operators brochure. A copy of
these will be given or sent to you at time of booking.
PRE-PAID TAXES Your tickets will show the
pre-paid taxes known at the time of booking. If any
Government Body, Airport Authority or Airline increases
or introduces a tax this will have to be paid on
occasion, even if it is after your tickets have been
issued. If your flight is part of a package please see
“your holiday price” in Part 2. Local taxes: it is not
always possible to include all departure taxes on your
ticket - in some cases departure taxes must be paid
locally and these are payable to the Government of the
country departed and are non-refundable. Please check
these amounts with the airline when you are
reconfirming. Where scheduled airlines are booked,
Scheduled Airline Failure Insurance will be added to
your booking.
AMENDMENTS BY YOU If, after a confirmation
invoice has been issued, you wish to change your holiday
arrangements we will do our utmost to make these
changes. Any change to an itinerary prior to receipt of
your final payment will be treated as an amendment.
Depending on the amount of work involved, each change
will incur an amendment charge which will not exceed £50
per person, in addition to any further costs or charges
that we incur from our suppliers in making the
alteration. If full payment has already been received
amendments are treated as cancellations and the
cancellation charges detailed below will apply. Please
note that some suppliers, in particular airlines, do not
allow a name change and may consider this as a
cancellation and re-booking with a 100% cancellation
charge.
CANCELLATIONS BY YOU (Flights) Should you for
any reason have to cancel your booking you must give us
a written notice of cancellation signed by the person
who originally made the booking. Refund of Flight
Tickets - Some tickets are non-refundable. Certain types
of airline tickets (eg Apex Tickets) cannot be changed
after a reservation has been made and any alteration
request will incur a 100% cancellation charge. Tickets
returned will be submitted to the respective airline, or
their agent, for assessment. As soon as we are
reimbursed by the issuing airline or their agent we will
forward a refund to you, less loss of deposit,
applicable cancellation and/or administration charges.
Please note that airline refunds or part used tickets
and the return half of the airfare are always less than
the pro-rata rate and may have no refund value
whatsoever. Refunds usually take 8 - 12 weeks but in
certain cases may take longer.
CANCELLATIONS BY YOU (Services
other than Flights)
Should you for any reason have to cancel your
booking you must give us written notice of cancellation
signed by the person who originally made the booking.
Cancellation charges are dependent on the supplier’s
terms and conditions vary accordingly. These charges
vary according to whether you have booked a package or
other travel arrangements. In the case of a package the
following scale of charges apply plus any additional
charges passed onto us by airlines and suppliers (e.g.
non refundable airlines) depending on the date of
cancellation.
| Prior to 71 days |
deposit
forfeited |
| 70-60 days |
20% of total
holiday cost |
| 59-42 days |
30% of total
holiday cost |
| 41-28 days |
60% of total
holiday cost |
| 27-2 days |
90% of total
holiday cost |
| Less than 48 hours |
100% of the
total holiday cost |
After departure there will be no refund of any unused
component of your holiday. If you are booking other
travel arrangements the cancellation charges will be
shown on your invoice immediately below the details of
your itinerary. In addition all bookings for other
travel arrangements (e.g. flight only) will be
non-refundable within 48 hours of departure. We must be
advised of any decision to cancel in writing and signed
by you. The cancellation will take effect from the day
the written confirmation is received.
ROUTINGS AND TIMINGS Unless otherwise stated,
the routing on your air ticket cannot be changed, once
the balance has been paid. Please note that the timings
of air, sea, road and rail depar tures are estimates
only. These timings may be affected by operational
difficulties, weather conditions or passenger failure to
check in on time. Flight timings are subject to change
as a result of airline procedures and latest available
times will appear on your final itinerary. Please note
that direct flights can have a scheduled stop en route.
Most airlines reserve the right to alter their schedule,
destination airport and type of aircraft. Such changes
will not entitle you to compensation nor to cancel or
change your arrangement without paying normal charges.
Please also note carriers have conditions of carriage
which will apply to you and which limit or exclude
liability. We do not make any arrangements if there is a
delay at the outbound or inbound points of departure.
Most airlines however do make provisions in such cases
(dependent on the length of time).
RECONFIRMATION You must reconfirm all onward and
return flight reservations with the relevant airline at
least 72 hours prior to departure. This allows the
airline to inform you of any unforeseen delays/changes
to your itinerary, and provides the airline with contact
details for you.
SPECIAL REQUESTS If you have any special
requests (e.g diet, room location, room type, twin or
double bedded room or a specific facility at a hotel) we
will do our utmost to ensure that these are passed on to
the supplier. We will also be happy to request
pre allocated seating where airline policy allows.
However you should note that we can not guarantee that
suppliers will accept these requests and that they
therefore do not form any part of your contract with us.
DISPATCH OF TRAVEL DOCUMENTS We aim to send out
your travel documents to you at least 10 days before
departure, unless you make a late booking. In peak times
this may not be the case. No tickets will be sent out
unless final payment has been received and cleared.
Travel documents, unless collected from our offices,
will be sent by Royal Mail Services. However, we
recommend that customers use Royal Mail ‘Special
Delivery’, a similar service or a courier and these can
be arranged provided that you cover the additional costs
involved. We cannot accept responsibility for items lost
in the post and additional charges may be applied for
any documents that are reissued.
LOST OR STOLEN TICKETS Should tickets become
lost or stolen, it is necessary to complete a form of
indemnity to be passed to the airline. Some carriers are
then prepared to issue replacement tickets immediately
but may impose a fee for this. Other airlines require
full payment to issue replacement tickets and will
refund the amount paid for the original documents at a
later date. This process can take up to 18 months. We
will charge an administration charge of £35.00 per
person if we have to reissue your tickets, in addition
to any charges applied by the airline or supplier
concerned, should we have to reissue your travel
documents for whatever reason.
IF YOU HAVE A COMPLAINT If you have a problem
during your holiday, please inform the relevant supplier
(e.g. your hotelier) so that they can Endeavour to put
things right. If your complaint cannot be resolved then
you must contact your cheapflights2zimbabwe.co.uk branch by
telephone, email or fax. If your complaint is not
resolved locally, please follow this up within 28 days
of your return home by writing to Customer Services at
our Head Office address, giving your booking reference
and all other relevant information. This will assist us
to quickly to address your concerns and speed up our
response to you. If you fail to do this we will have
been deprived of the opportunity to investigate and
rectify your complaint and this may affect your rights
under this contract.
YOUR FINANCIAL PROTECTION We are a member of
ABTA. The air holidays in our brochure are ATOL
Protected since we hold an Air Travel Organizers’
License granted by the Civil Aviation Authority. Our
ATOL number is ATOL 5581. In the unlikely event of our
insolvency, the CAA will ensure that you are not
stranded abroad and will arrange to refund any money you
have paid to us for an advance booking. For further
information, visit the ATOL website at
www.atol.org.uk.
Schedule Airline Failure Insurance (SAFI) will be added
to your invoice if scheduled airline flights are booked.
For full details of the financial protection in place
for your booking, please enquire at the time of making a
booking.
TRAVEL INSURANCE We strongly recommend that you
purchase comprehensive travel insurance when making your
reservation. In certain cases cancellation charges, if
incurred involuntarily, may be covered by insurance
taken out at this time. cheapflights2zimbabwe.co.uk offers a
comprehensive policy, which covers medical and
repatriation expenses, personal baggage and personal
effects, loss or theft of money, personal liability and
cancellation or curtailment charges.
cheapflights2zimbabwe.co.uk
will not accept responsibility for any person who fails
to be properly insured for their journey. Once the
14-day cooling of period built into the Insurance Policy
has expired, we are not able to refund the insurance
premium. This is a condition of the insurance company.
PASSPORTS, VISAS AND HEALTH Passengers must be
in possession of a full passport and visas if required.
Many countries require that your passport be valid for
at least 6 months after your departure date from that
country. Please contact your local doctor who can
provide immunization requirements. Advice can also be
obtained from DoH leaflet ‘Advice on Health for
Travelers’. We can advise generally on Visa and Health
requirements. It is your responsibility to ensure that
you satisfy all applicable requirements in respect of
passport, visa and health matters. We cannot be held
liable if you fail to ensure this, and if as a result,
we suffer any loss or expense because of such a failure
on your part, you will be obliged to reimburse us. In
addition, it is your responsibility to ensure that you
do not behave in any way which causes offence or which
risks causing offence or danger to other holidaymakers
or which risks damaging property belonging to others.
Hotel managers and pilots do have legal powers to remove
unruly holidaymakers from their hotel and/or aircraft.
Should this happen, we cannot be held liable in any way
to you and you will be obliged to meet the cost of
purchasing replacement hotel accommodation and/or air
tickets.
PRE-TRAVEL ADVICE The Foreign and Commonwealth
Travel Advice Unit may have issued information about
your holiday destination. You are advised to check this
information on BBC (Ceefax page 470) or on the internet
at www.fco.gov.uk/travel. Alternatively you can contact
the ABTA Information Department on: 0901 201 50 50
(calls charged at 50p per minute). |
PART 2 -
OTHER TRAVEL ARRANGEMENTS
In addition to the conditions in ‘Part 1’, these
conditions apply specifically to those bookings
classified as ‘Other Travel Arrangements’
SCHEDULED AIRLINE FAILURE
INSURANCE will be added to your invoice if
scheduled airline flights are booked.
EXTRA EXPENSES INCURRED AS A
RESULT OF THE FAILURE OF A SCHEDULED AIRLINE FAILURE
To pay up to £1,500 in all, for each Insured Person in
respect of their Net Ascertained Financial Loss arising
as a result of the cancellation or curtailment of a
Scheduled Airline Flight arising solely as a result of
the insolvency of the Scheduled Airline.
Definitions
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A. |
Scheduled Airline Flight. One flight on a
regular systematic service operated in such a
manner that the benefits thereof are available
to the general public. |
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B. |
Scheduled Airline. An Airline operating
Scheduled Airline Flights as all or part of its
business. |
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C. |
Insured Person. Such Person who has booked a
ticket or tickets within the United Kingdom for
one or more Scheduled Airline Flights through
the Master Policy Holder and who is named in the
confirmation. invoice and/or deposit receipt for
bookings relating hereto provided the Scheduled
Airline is not bonded nor the risk insured
elsewhere. |
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D. |
Insolvency. Where the Scheduled Airline
enters into ‘insolvency winding up” as defined
by Rule 4.151 of the Insolvency Rules 1986 or
any statutory modification thereof or an
equivalent formal insolvency process under any
competent jurisdiction. |
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E. |
Net Ascertained Financial Loss. The amount
paid by the Insured Person for the purchased
price of the Scheduled Airline Flight on the
airline suffering insolvency or where insolvency
occurs after the tip has commenced the sum
equivalent to the purchased price of the unused
tickets on the Scheduled Airline suffering
insolvency |
Exclusions
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1. |
Where the insurance was effected after the date of
the first threat of insolvency. |
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2. |
Recoveries and/or refund from credit cards
and charge cards. |
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3. |
As more fully defined in the Master Policy |
GENERAL INFORMATION
Please note that air fares are
constantly changing and usually increasing. Very often
there is little or no notice of these increases, but
very rarely do increases apply to tickets already
issued. It is therefore to your advantage to finalize
payment as soon as you can after booking, and so reduce
any risk of surcharge. Please remember your deposit only
secures the reservations, not the price.
AIRLINE PASSENGER INFORMATION
Please note that airlines
are now required by laws introduced in the United States
and other countries to give border control agencies
access to passenger data. Accordingly any information
that the airline holds about you and your travel
arrangements may be disclosed to the customs and
immigration authorities of any country on your
itinerary.
E&OE Please note that the details shown are stated
Errors & Omissions Excepted.
METHODS OF PAYMENT
PERSONAL & COMPANY CHEQUES to be made payable to
cheapflights2zimbabwe.co.uk Limited. Please note we require ten
working days for cheque clearance before tickets can be
issued. Should insufficient time be available to allow
this we can arrange special clearance with our bank at
an additional cost of £15. We are unable to accept
foreign currency cheques.
IF ANY CHEQUE IS RETURNED TO US BY OUR BANK UNPAID, A
£15 CHARGE WILL BE LEVIED.
BANK & BUILDING SOCIETY DRAFTS will be accepted and
treated as cash as long as they are received when the
issuing office is open and We to verify the same, i.e.
before 4pm on weekdays.
CREDIT CARDS are acceptable as a form of payment.
cheapflights2zimbabwe.co.uk accepts Visa, MasterCard, JCB,
American Express and Diners Club. However,
cheapflights2zimbabwe.co.uk will levy a 3% surcharge on such
payments, except for American Express and Diners Club
Cards which will incur a 3% surcharge. If the card is in
a name other than the traveler we will require written
or faxed authorization from the card holder, including a
photocopy of both sides of the card itself, before any
tickets can be released.
DEBIT CARDS
cheapflights2zimbabwe.co.uk accepts Delta and
Maestro Cards.
CASH
Do not send cash to us through the post.
Please quote your booking number and name every time you
send a payment. |
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